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Craig Jones, PMP

Professional Profile:

Over 15 years, proven performance in project/team leadership and business systems analysis; interested in challenging opportunities that will continue to expand my leadership and systems analysis abilities.

Qualification/Experience Highlights:

  • Hybrid Project Manager/Senior Business Analyst, capable of effectively fulfilling both roles
  • Highly self motivated, goal-oriented, innovative with the ability to multi-task
  • Expert in converting Business Requirements into Software Specifications
  • Excellent communication and negotiation skills
  • Excellent analytical, problem solving, leadership and time management skills
Download Resume (PDF)



15+ Years
  • Capital Markets (10 Yrs)
  • FX Order Management (4 Yrs)
  • Know Your Customer (KYC) / Anti-Money Laundering (AML) (1 Yr)
  • Paper/DSMatch Confirmations of Derivative Trade Products (1 Yr)
  • Portfolio/Share Class Currency Hedging (3 Yrs)
  • Securities Lending (1.5 Yrs)
  • VaR (1.5 Yrs)

Project Management

5+ Years
  • Change Management
  • IT System Development and Implementation Management
  • MS Project/Scheduling
  • Problem Solving and Issue/Risk Management
  • Process Development/Improvement
  • Project Initialization
  • Project Planning, Estimating & Budgeting
  • Project Reporting
  • Quality Control - Business/User Acceptance Test Planning
  • Requirements/Scope Prioritization & Negotiation
  • Vendor Software Integration/Management

Systems / Technology

5+ Years
  • Internet Development: ASP/ASP.NET (14+ Yrs), HTML/DHTML (14+ Yrs), JavaScript (14+ Yrs), Web Services (10+ Yrs), WebDAV (1 Yr), XML/XSLT/XPath (10+ Yrs)
  • Data Access Tools: ADO/ADO.NET (10+ Yrs), ADSI/LDAP (10 Yrs), PL/SQL (6 Yrs), Transact SQL (12+ Yrs), DTS (6 Yrs)
  • Databases: DB2(1 Yr), Oracle (7 Yrs), SQL Server 7-2008 (12+ Yrs)
  • Design Patterns/Tools: ETL (10+ Yrs),ERwin (8+ Yrs),SOA (6+ Yrs), Usability Design, UML
  • Development Tools/Languages: C# (8+ Yrs), Visual Basic[.NET] (14+ Yrs) Visual Studio.NET(2005/2008)
  • Messaging: IBM Websphere MQ (6+ Yrs), Windows MSMQ (4 Yrs)
  • Reporting: Cognos, SQL Server Reporting Services


TD Securities, Toronto, Ontario

Project Manager / Senior IT Business Analyst

June 2013 - Present
  • Manage global project teams of 5 to 10 resources through SDLC to deliver BI and Dodd Frank Regulatory related projects
  • Delivered Customer On-boarding (COB) / Know Your Client (KYC) AML BI Reporting Project, measuring key procedure and performance indicators; resolved Management vs. Operational requirement conflicts by negotiating cross functional reporting solution
  • Delivered automated paper confirmation of derivative product trades from Calypso, Murex (GPM/FX), Summit and structured deal trading platforms using Scrittura’s Strategic Workflow
  • Initialized, planned and delivered business requirements for automating matching and confirmation of credit trades on MarkitSERV DSMatch
  • Estimate, schedule (MS Project) and monitor project activities, reporting progress to Dodd Frank Regulatory / Executive Steering Committee, Senior IT and Business Management
  • Successfully mitigate project risk addressing issues in a timely fashion and participating directly in issue resolution
  • Facilitate workshops to solicit, capture and prioritize business requirements; document and reverse engineer vendor (GoldTier/Scrittura/MarkitSERV DSMatch) data/business flow processes and structures to identify and source data gaps
  • Lead and manage Business/User Acceptance Testing, and report progress to key stakeholders
RBC [Dexia] Investor Services, Toronto, Ontario

Project Lead / Senior Business Systems Analyst

March 2008 - March 2013
  • Managed global (Toronto, London, Luxembourg) project team of 7-10 through CMMI driven SDLC of large scale enhancement packages (1B1) and Share Class Hedging add-on to the enterprise Currency Overlay System integrating Europe back office fund accounting and transfer agency systems to FX Front Office – Client Desk
  • Effectively negotiated and managed scope through requirement prioritization
  • Planned, scheduled (MS Project) and assigned work activities, monitored and evaluated progress; presented status to management and steering committees of all levels
  • Successfully implemented agile schedule supporting parallel requirements and build, with 2 – 4 week sprints, with end-user review/assessment of progress and elaboration of requirements
  • Identified, tracked and guided project issues to timely resolution
  • Managed requirement traceability matrices; from prioritization to delivery verification
  • Converted Business Requirements into detailed data and workflow-driven Software Requirement Specifications, including but not limited to: use cases (UML), data/process flows (Visio), data models (ERwin), user interface mock-ups (Balsamiq) and data interfaces
  • Developed Support Models for integration into Service Level Agreements with clients, vendors and internal/external data suppliers
  • Defined line of business Global Operating Models, driven to answer: who needs what and when
  • Guided business definition of non-functional requirements with respect to availability, volume, performance and data retention
RBC Dexia Investor Services, Toronto, Ontario

Technical Lead/Senior Technical Analyst

March 2005 - February 2009
  • Led team of 3-8 developers through design, development and deployment of service orientated intranet framework offering end-user customized reporting using SQL Server 2005 Reporting Services, end-user Report Book packaging using Miramo/Adobe Framemaker, subscription based alert management console, dynamic table maintenance and form processing utilities within LDAP access control based portal developed in C#, ASP.NET, Telerik RAD Controls and SQL Server 2005
  • Evaluate vendor solutions and provide gap analysis to business and system requirements
  • Delivered-Delivered Global Foreign Exchange system, integrating vendor FX Engine with custody systems via IBM Message Broker
RBC Global Services, Toronto, Ontario

Technical Lead/Senior Technical Analyst

July 2003 - February 2005
  • Led team of 3 through the system development life cycle of an Automated Securities Lending Exchange (ASLX) extranet
RBC Financial Group, Toronto, Ontario

Senior Business Systems Analyst

November 2001 - June 2003
  • Liaised with Product Management and Operations to identify VaR (Value At Risk) requirements for integration into the enterprise Performance Reporting platform
  • Delivered Software Specifications to integrate vendor acquired Risk Metrics Risk Server to calculate parametric and Monte Carlo VaR measurements on Fund positions against select indexes and benchmarks
  • Built and executed functional and system integration test cases
  • Documented user guides and trained end-users on new VaR Functional Specifications
Hudson's Bay Company, Toronto, Ontario

Project Lead/ Senior Business Systems Analyst

June 2001 - October 2001
  • Led team of 5 designers/developers in the delivery of a multi store front/loyalty program web application service featuring catalogue browse/search, online ordering, account and content management, banner advertising and order management extranet for client sites
  • Liaised with stakeholders to identify detailed business requirements, user interface designs and plan phased rollout of service features
  • Established standard client site implementation process with ‘time to market’ delivery objective and feature based cost estimate calculator
  • Delivered client sites: http://www.hbc.com/hbcflowers, http://www.cibcgoldvisa.com


Project Management Institute

PMP Certification

July 2010
Mohawk College of Applied Arts and Technology, Hamilton, Ontario

Diploma in Computer Systems Technology

1993 - 1996